GreenKey Technologies, an AI-driven voice collaboration platform for the financial markets, announced today a global partnership with Red Box Recorders, a market leading expert in voice recording technology and services, to create an integrated solution for embedded compliance recording within GreenKey’s software-based trader collaboration offering.
Red Box technology records voice conversations over soft client phones, turrets and mobile devices on behalf of more than 500 financial firms globally. Now, clients can use Red Box voice recording technology with the trade and communications analytics, monitoring and archiving capabilities of GreenKey’s Enterprise Voice Collaboration platform and provide complete records of trade activities.
Pete Ellis, COO of Red Box Recorders commented:
“Voice communication is part of the culture and fabric of the capital markets. Capturing these conversations is now more important than ever. Red Box is working with GreenKey to bring our decades of voice recording expertise to GreenKey’s innovative Enterprise Voice Collaboration platform.”
Regulations such as Dodd-Frank in the U.S., MiFID II and Market Abuse Directive and Regulation (MAD/MAR) in Europe require investment firms to keep records of trade-related communications, such as emails and voice conversations. In addition, some rules mandate investment firms produce time-sequenced records of the lifecycle of a trade. To do this, they need to capture different types of communications data generated from pre-trade, to execution, to post-trade, and correlate it with the relevant transaction data.
“Compliance officers need a way to capture all communications and interactions around a trade in order to give regulators a complete snapshot of events. Integrating our data analytics capabilities with voice recording through Red Box helps us provide a complete and cost effective surveillance, record-keeping and trade reconstruction solution to our global client base,” said Nader Shwayhat, CEO of GreenKey Technologies.
For more than 25 years Red Box Recorders’ innovative voice recording technologies have helped organisations across finance, contact centre, government and public safety sectors to record, search and replay telephone calls and other conversations for fact verification, investigation of business activities and quality monitoring.
Today, hundreds of financial firms including banks, brokers, funds and traders use GreenKey’s next-generation voice and data platform to support their trader communication. GreenKey offers a complete software-based voice collaboration suite that enables access from any device, anywhere, with built-in compliance features and real-time transcription and analytics, with significantly lower total cost of ownership than traditional turret platforms.
About Red Box Recorders
Red Box Recorders is a leading provider of communication recording solutions to store, retrieve, and analyse voice, IM, video and data for policy and legal compliance, fact verification, business investigation and quality monitoring. The company’s Quantify Recording Suite is trusted by leading organisations across financial, contact centre, government and public safety sectors, including the world’s top 5 banks, 85% of global interdealer brokers and nearly 70% of UK police forces. Designed to be reliable, easy to use and swift to deploy, Quantify integrates seamlessly with established telephony, mobile, trading, radio and unified communications platforms to deliver the reliability and functionality needed to meet strict compliance regulations and standards around the world. Red Box has offices in the UK, USA, Hong Kong and Singapore and is supported by a global network of partners to deliver high levels of service and support.
About GreenKey Technologies
GreenKey Technologies provides an AI-driven voice interface that combines financial market telephony, cloud technology and machine learning into an innovative solution that transforms voice into data and redefines regulated collaboration. The firm’s patented software turret functionality, mobility suite and patent-pending advanced speech recognition integrate to make voice communication significantly simpler, smarter and more cost-effective.