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People are Really Hating the New Microsoft Skype Redesign

Maybe the rebuild should have been rejected at the planning stage

If you’ve updated your Skype app recently, then you’ve probably got an opinion on the latest refresh, and if the latest reviews are anything to go by – it won’t be a positive one. Today’s users are complaining that the latest redesign is not only an aesthetic nightmare, it’s also less productive than the solutions that came before it.

Many of the key features of the iOS and Android updates have disappeared, and customers seem to hate the fact that Microsoft has gone for a youth-oriented “Instagram-style” service, rather than the business-oriented, sophisticated app we’d grown to know and love.

Functionality and Features Take a Nosedive

Skype LogoOf course, it’s not just the glaring colours and horrific use of emojis that makes the new Microsoft redesign so unappealing. Many users are complaining that the features they relied on have now gone missing, in exchange for an option to change the colour of your chat boxes or choose a new “theme” for the app.

To make way for these, let’s face it – pretty pointless – changes, Skype has removed a range of key elements, such as the ability to clearly see who’s online, and who isn’t. Additionally, the app no longer works with a Bluetooth headset, you can’t send video outside of Skype, and you can’t take a picture with your hardware buttons.

Some users have immediately back-pedalled from the upgrade saying that if Microsoft ever forces an update, they’ll have to delete their account.

A Huge Mistake for Microsoft

It’s easy to see where Microsoft was coming from with the re-design. As collaboration and communication apps become more common, it’s logical that Microsoft would want to upgrade their appearance to something a little more “hip”.

Unfortunately, Skype users liked the app because it offered a sophisticated chat experience – they weren’t looking for a clone of Snapchat. While there’s a Microsoft Skype for Business app available, it’s part of Microsoft Office 365 and will cost extra to download. In other words, everyday consumers might just be stuck with this unwanted update.

Of course, the Skype team think that the latest update is everything it should be and more, stating that they consider the app to be the greatest version they’ve ever built, designed to make communication simpler for everyone.

While there are probably a few people out there who share that (rare) point of view, it seems that complaints and one-star reviews are the norm for the newest Skype.

Skype Interface Reviews

Have you used the Skype UI (user interface)? Share your opinion below. Is it all really as bad as everyone’s making out?




  1. MsJ252 July 11, 2017
    • Brian August 11, 2017
  2. Arlon Arriola July 11, 2017
  3. kevin July 12, 2017
  4. Petya July 12, 2017
  5. Ali July 12, 2017
  6. TomJ July 13, 2017
  7. Ali July 13, 2017
  8. David Austin July 13, 2017
  9. David Austin July 13, 2017
  10. sandra mccahill July 13, 2017
  11. Pirike July 13, 2017
  12. Ben July 13, 2017
  13. Andrew Johnson July 14, 2017
  14. Lyndon July 18, 2017
    • Bill Hartland July 18, 2017
      • Bill Hartland July 18, 2017
  15. Gene S July 22, 2017
  16. Hans Hags July 28, 2017
  17. thejsk July 30, 2017
  18. Silvi July 30, 2017
  19. BilltheGeo August 1, 2017
  20. John August 2, 2017
  21. CHARLES ANGUIANO August 4, 2017
  22. Johno37 August 6, 2017
  23. Richard Laycock August 13, 2017
  24. dpunchard August 13, 2017
  25. Walter Jennings August 15, 2017
  26. Paul August 16, 2017
  27. Neil Fixter August 16, 2017
  28. Anon Emos August 16, 2017
    • Deiseboy August 16, 2017
  29. Glenn August 20, 2017
  30. d Court August 24, 2017
  31. djank August 28, 2017
  32. Jennifer August 30, 2017
  33. H September 2, 2017
  34. Coni September 4, 2017
  35. Name September 4, 2017
  36. Carlos September 7, 2017
  37. fabioB September 8, 2017
  38. Red September 15, 2017
  39. Adr September 15, 2017
  40. B. Zmorrg September 20, 2017

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Written by Rebekah Carter

Rebekah Carter

Hi I'm Rebekah, I have an unwavering passion for the technology sector, and I regularly stay up to date with the latest in UC and Cloud