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Polycom: UAE Organisations Embrace Unified Communications

41% report improved connectivity with stakeholders anytime, anywhere to enhance collaboration and customer experience

Daniel Schmierer, Area Sales Vice President for Middle East and Africa at Polycom

Polycom today launched the results of a new study that aims to understand the drivers and benefits of current deployments in Unified Communications (UC) across organisations in the UAE.

The study conducted by Ipsos was commissioned by Polycom, which highlights the potential of UC solutions for organistions aiming to meet the needs of an increasingly connected customer and empower a mobile workforce. The study found that 34% of organisations surveyed are currently investing in UC solutions and report significant benefits for the optimisation of resources and enable better business operations. Almost 52% of organisations in the UAE report significant savings from optimisation of travel allowances, while 41% highlight improved connectivity with stakeholders both inside and outside the organisations as being a key benefit. 38% said that UC solutions have helped them drive productivity and improve workflows.

The study further delved into the current nature of UC deployments, highlighting that 44% of organisations surveyed currently use these solutions company-wide; with 35% reporting that UC systems are currently used by specific teams and departments to enable expedited communications and collaboration between teams and offices.

Despite the notable benefits, the study highlights key challenges that stand in the way of UC potential across the UAE; with 50% of organisations citing limited integration with current devices and infrastructure as being a key limitation. 32% of organisations reported high total cost of ownership, in addition to, managerial and operational complexity as being their biggest challenge.

Daniel Schmierer, Area Sales Vice President for Middle East and Africa at Polycom said:

“With the right UC solutions in place, organisations can reap the benefits from reduced travel expenses to improved connectivity with stakeholders and increased employee productivity. In order for organisations to make the most out of their UC investments, they need to be able to navigate through the present challenges by working closely with their system integrators and addressing gaps in the current infrastructure.”

“At Polycom, we are committed to working closely with our customers to develop the right UC platforms and solutions for their work environments that are geared to address these challenges while limiting costs and complexity.”

Polycom logoThe study finds that while today, 52% of organisations in the UAE spend an average of 10% – 20% of their annual IT budget on UC solutions and infrastructure; this is expected to change in the year ahead, with 32% of organisations confirming plans to increase investment in 2018. 36% of organisations report an interest in deploying cloud-based UC solutions in 2018, in addition to 28% who are reported to be working on plans to enable better network performance, disaster recovery and security capabilities.

Most notably, organisations are beginning to see the benefits of deploying UC solutions to enable flexible working options to better attract and retain an increasingly millennial workforce.

Polycom is currently participating at GITEX Technology Week, where they are showcasing their latest portfolio of video, voice, content sharing and cloud-based collaboration solutions that promote flexible working and create collaborative workplaces to organisations in the region.

About Polycom
Polycom helps organisations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience, the broadest multi-vendor interoperability and unmatched investment protection.

Study Methodology
The Study was commissioned by Polycom in September 2017. The data was collected through Computer-Assisted Telephone Interviewing (CATI) of 100 IT Managers and decision makers across medium to large organisations in the UAE.



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