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Contact Centre Solutions – Technology Track 2017

We showcase the best Contact Centre solutions in our comprehensive September Series

Contact Centre Solutions, Call Centre Solutions – from small, informal, internal-only operations to large, blended call centres working globally, most companies need some form of contact centre. It might just be for an internal IT helpdesk, it might be to take large volumes of incoming orders from a recent television advertising campaign, it might be to make outbound calls to existing clients – in all cases, it’s a contact centre.

Contact Centre Solutions
Most telephone systems have some form of call centre capability, either built-in or available to be switched on or licenced; some vendors are known for their impressive CC capabilities – we’ll cover a range of the best Contact Centre Solutions throughout the month of September.

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We’ll discuss what they are, what they do, the features available and cover some of the terminology used. If you’re in the market for a new contact centre, or need to upgrade what you already have, this is the series you’ll want to read.

You can expect to see Contact Centre reviews, Buyer’s Guides, Information and Blog Pieces as part of the series.

Also, in a first for CommsTrader – we will present a Panel Session Webinar with some of the top people in the industry; the first of our ‘CommsTrader Insights videos/webinars – you can watch this at your leisure and take information from the guests answers and the slide deck which will be specially prepared for the event – more details to come soon.

Just some of the articles we are planning to publish include:

So, join us for our most ground breaking series yet – if you’re looking to introduce a Contact Centre solution to your business, it’s a must-read.

Our first Panel Session Webinar, part of CommsTrader Insights, and hosted by our own Rob Scott, is expected to be a highlight of the Series, don’t miss it.

The first article will go live on Monday 4th September, watch out for the announcement on our social media accounts. Follow us to be advised of BRAND NEW articles as they come online; it could be time well spent if you are looking to implement a call centre in your organisation.

Contact Centre Series Sponsors

8x8 Cloud Communications

8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform.

Avaya Phone Systems

Avaya are a global leader in unified communications and contact centre solutions. Headquartered in Santa Clara, California, United States

BroadSoft

BroadSoft are a Cloud Communications vendor with a whole host of business applications including UCaaS, contact centre, team collaboration, call analytics and more.

Cisco Phone System Reviews

Cisco are a global leader in Unified Communications, Contact Centres, Collaboration and Cloud based telephony.

Enghouse Interactive

A leader in customer communications with integrated solutions such as multi-channel contact centre, self-serve, attendant operator consoles & call handling.

Sennheiser

Sennheiser is a German privately-held audio company specialising in the design and production of a wide range of headsets for business and personal use.

Tollring

Tollring are a British company and they offer both cloud based and locally installed contact centre, call recording and analytics solutions, working across multiple platforms.

 

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